DOMESTIC RETURNS

We want you to love the products you purchase from us! If you’re not 100% satisfied, you may return your order to us for a complete refund within 30 days.

Simply fill out the form below, and we will promptly email you a return label. Your order must be new and unused, with original packaging and tags still attached.  We are unable to process returns for visibly worn or washed clothing, or swimwear that’s been worn in water.  Original shipping fees are not refundable.

Once your return is received, we will notify you through email that we have received your item. At this time, we will also inform you if your return is approved or disapproved. If approved, your refund will be processed and a credit will immediately be applied to your original payment method.  If return has been disapproved, you’ll be given the option to have the item(s) shipped back to you at your cost.

Please allow 3-5 business days for your funds to be posted. Refunds typically take 5-7 business days to process after your package has been received.

INTERNATIONAL RETURNS

International returns are processed differently than domestic returns.  Like domestic returns, you may return your order to us within 30 days, however, we are only able to refund your purchase price – NOT SHIPPING COSTS. Your order must be new and unused, with original packaging and tags still attached. We are unable to process returns for visibly worn or washed clothing, or swimwear that’s been worn in water. Original shipping fees are not refundable.

Please follow the steps below to process an international return.

All international returns must be sent back for a refund. To exchange a product, you can send the original order back for a refund and place a new order on the site.When packing up your items, please include a note with your order number, name, and email address.  You can use any carrier service of your choice to send your return back, but please obtain tracking for your package.Once you send your return to the address below(19 Hammond Drive, Suite 509 Irvine, CA 92618), send us an email at support@islandhaze.comor use theform belowand include the tracking info.

Once your return is received, we will notify you through email that we have received your item. At this time, we will also inform you if your return is approved or disapproved. If approved, your refund will be processed and a credit will immediately be applied to your original payment method. If return has been disapproved, you’ll be given the option to have the item(s) shipped back to you at your cost.

Please allow 3-5 business days for your funds to be posted. Refunds typically take 5-7 business days to process after your package has been received.

Please note:

The shipping process, due to product damage caused by logistics carriers, please take evidence and contact us to return the product before you sign for it, we will support a full refund.

If the goods have been sent out and delivered to the transporter, please understand that we also have no control over its progress, you can contact us to return the goods for a refund after receiving them, the initial shipping cost is not refundable.

If you choose to cancel your order while it is in production, we support a full refund without reason.

If you have any questions, please feel free to contact us,the following is our contact information:

Email: support@islandhaze.com

Service time:

Monday - Friday: 8am - 5pm PST